Before approval or payment
A submitted service request can be cancelled from the dashboard before it enters delivery. No payment is created merely by submitting a form.
FAIR CANCELLATION RULES
Refund & Cancellation Policy
Refund decisions depend on the approved scope, work already completed, committed third-party costs and the billing terms shown in the final quotation.
After work begins
Completed milestones, used hours, delivered work and non-recoverable costs are not refundable. Any eligible balance is calculated after reviewing the project record.
Domains, hosting and third-party costs
Domain registration, hosting, advertising spend, licences and other third-party charges may be non-refundable once purchased or committed.
Monthly services
You may request cancellation before the next billing period. Work already delivered during the current period remains chargeable.
How to request review
Open a support ticket with the request ID, payment reference, reason and relevant evidence. We will review the written scope and work record.